Enterprise experience, adapted for growing businesses

Built by someone who has spent years fixing operational drag in the real world.

Focused IT Solutions exists to bring high-level systems thinking to businesses that need better process, better visibility, and better flow — without having to hire a full-time operations engineer to get it.

Schedule Free Call Read the Story
7+ years in enterprise IT operations Automation, analytics, and systems design Based in Springfield, MO · working nationwide
Experience

Large-scale operations

Built systems, analytics, and workflows in environments where downtime and inefficiency cost real money.

Approach

Process before tools

Start with the workflow, identify the bottleneck, then apply only the tech that makes sense.

Fit

Right-sized support

Senior-level automation thinking for businesses that need results, not a bloated consulting engagement.

Hi, I'm Jake Taylor

I've spent 7+ years building automation and analytics systems for enterprise-scale IT operations, supporting thousands of users across large, distributed organizations.

In my current role managing IT support operations, I've automated everything from call center analytics and device lifecycle management to knowledge systems and reporting workflows.

Here's what I realized: Small businesses need this expertise even more than enterprises, but they can't afford to hire full-time.

Big companies have entire teams dedicated to process optimization. Small businesses are stuck doing everything manually because they don't know there's a better way, or they can't afford to hire someone full-time to figure it out.

That's why I started Focused IT Solutions. I take the same automation strategies that work at enterprise scale and adapt them for growing businesses.

Why This Works

I'm not a consultant who learned this from a book. I've actually built these systems, at scale, in production environments where downtime costs real money. When I tell you something will save 15 hours per week, it's because I've measured it.

And because I'm still employed full-time, I'm selective about client work. I only take projects where I can deliver measurable ROI. Your success is more important than my pipeline.

Background

IT Support Manager

7+ years in enterprise IT operations

Large-Scale Operations

Thousands of users, distributed environments

Based in Springfield, MO

Available remote and on-site

What We've Built

Real automation projects from enterprise operations

Analytics & Dashboards

  • Grafana dashboards with PostgreSQL for call center analytics
  • Support ticket quality and performance reporting
  • Real-time operational monitoring with custom SQL
  • Asset utilization tracking across large-scale environments

Workflow Automation

  • ITSM automation for device lifecycle management
  • Identity provider integration for automated provisioning
  • Knowledge-Centered Service (KCS) implementation
  • Support operations buildout and optimization

System Integration

  • VoIP failover solutions at scale
  • Multi-system data synchronization
  • Custom API integrations
  • SQL-driven reporting across platforms

How We Work

01

ROI-Driven

Every project starts with "How much time does this waste?" If we can't show you a clear payback period, we won't recommend it.

02

Start Small, Prove Value

We don't believe in ripping out everything and starting over. We automate one high-impact workflow, prove ROI, then expand.

03

Platform-Agnostic

We're not selling software. We work with what you already have and integrate it intelligently. No vendor lock-in.

04

Document Everything

You should never be dependent on us. Everything we build comes with documentation so your team can maintain it.

05

Measure Results

Before and after metrics for every project. You should know exactly what you're getting for your investment.

06

Direct Communication

You work with us directly, not a team of juniors. No ticket queue, no offshore support. Just straight answers.

Who We Help

Growing Companies

You're growing fast and suddenly everything that worked when you were smaller is breaking. Manual processes can't scale anymore, but you can't afford full-time IT/ops.

Data-Driven Leaders

You know your business needs better visibility, but you're tired of asking someone to "pull the numbers." You want real-time dashboards that actually answer your questions.

Efficiency-Focused Owners

You watch your team spend hours on repetitive work and know there's a better way. You're willing to invest in systems that pay for themselves.

Let's Talk About Your Business

Schedule a free 15-minute call. We'll ask about your current processes and identify 2-3 automation opportunities.

Schedule Free Call

No sales pitch. Just honest feedback.